We don't want to mess around with fine print and extra charges, we like things to be simple and easy.
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made. If your item(s) are available for immediate shipment we will process the charges and get to work preparing your order for shipment within 1 - 2 business days.
If your order is in stock and we process the charges to your credit card it will ship following processing. We use a shipment tracking app called 'Aftership' that will keep you notified of the shipment progress through to final delivery.
Please inspect the packaging of your item(s) when they arrive, if you
notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery. If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. If your item(s) do arrived damaged please send photos to firstname.lastname@example.org, then visit our Returns page and lodge your return claim online.